A maturity model for quality management to improve the manufacturing results

Abstract

This paper develops a model to evaluate the maturity level of the quality management. The model represents a good tool supporting the improvement of organizations as well as its development. With the model, strategic business objectives as well as requirements of the processes are taken into consideration in order to achieve better business results and increasing the competence level of the organization. This perspective can be appreciated with results in terms of internal defect rate, order fulfillment rate and external defect costs, which are improved according the maturity model is implemented.