UK Government COVID-19 Response Employees' Perceptions of Working from Home: Content Analysis of Open-Ended Survey Questions

Abstract

Objective This study investigates perceptions of homeworking in UK Government response-focused employees that contributed to the COVID-19 pandemic response. Method A cross-sectional online survey with open-ended questions was conducted. Free-text responses detailing participants' perceptions of barriers, facilitators, advantages, and disadvantages were analyzed using content analysis. Results A total of 1943 free-text responses (from 150 participants) were analyzed. There were many conflicting advantages and disadvantages provided by participants, but crudely more positive statements were provided than negative. Flexibility associated with working from home was the most common positive factor, and the isolation and impact on working relationships was the most reported negative factor of working from home. Conclusions We suggest a 'one size fits all' approach to supporting staff working from home is not fit for purpose due to individual circumstances and contextual factors.