Influence of TQM Principles Implementation at King Abdul Aziz Hospital, Makkah City, Saudi Arabia

Abstract

Total Quality Management (TQM), a core strategic management approach is designed for the quality of any organization (healthcare) based on the employer and employees’ participation for customers’ satisfaction, the organization’s effectiveness, competitiveness, and flexibility. The study aimed to investigate the influence of TQM principles implementation at King Abdul Aziz Hospital, Saudi Arabia. The study adopted a mixed-method approach using a sequential explanatory research design. A mixed-method approach is one in which both quantitative and qualitative methods are used. A total of 108 healthcare workers completed the questionnaires. The data were collected using a structured questionnaire, which was statistically analyzed using SPSS version 17. The results of the study revealed that the implementation of the principles of TQM practices ranges from leadership to employee section. Financial and political pressures were found to be important external factors affecting employees’ performance in the particular hospital. These findings could give a better understanding of the improvement and promotion of total quality management practices and their impact on employees’ performance in health organizations, improving effectiveness, productivity, profitability, and flexibility of the hospital facilities and services provided to patients/clients. Key words: Employees’ performance; External factors; Total Quality Management; Leadership