The impact of COVID-19 on socio-psychological and cultural conditions of online taxi drivers in achieving a sustainable city

Abstract

The COVID-19 pandemic hit the entire countries, including Indonesia. Daily workers are affected considerably by COVID-19, including online taxi drivers. DKI Jakarta is the province that is the first to implement Large-Scale Social Restrictions. This study aims to see the impact of the COVID-19 pandemic on online taxi drivers' socio-psychological and cultural conditions in realizing a sustainable city. In this qualitative study, data was taken by in-depth interviews and analyzed using content analysis. The many changes in conditions that have occurred due to the COVID-19 pandemic did not influence participants to commit acts of violence against family members. Psychologically, they feel afraid to work outside the home for fear of the spread of the virus. However, their family and friends always support them to remain disciplined in implementing health protocols. Apart from work, changes in social and religious activities in the environment also occur due to government policies' adjustments. The private company of online taxi with cooperation to the Provincial Government of DKI Jakarta should secure the policy to keep increasing the stability of online taxi driver socio-psychological and cultural conditions. Since the online taxi drivers also play essential roles in the socio-economic aspects of sustainable city DKI Jakarta.