The effects of workers’ job stress on organizational commitment and leaving intention in commercial sports centers

Abstract

The purpose of this study is to identify the factors affecting the job stress of commercial sports center workers on organizational commit-ment and turnover intention. The causal relationship between their de-mographic characteristics and job stress was investigated for 261 out of 300 workers working at commercial sports centers in Seoul, Incheon, and Gyeonggi province. There was a difference by work type, and it was found that there was a difference between regular and contract workers. Role-related and interpersonal relationships had a negative influence relationship in terms of tenure commitment, normative com-mitment, and affective commitment. Job characteristics, role-related, interpersonal relationship, and compensation system had an influence on turnover intention. In other words, it was found that role-related and interpersonal relationships had a positive effect on turnover intention, and job characteristics and compensation system had a negative effect on turnover intention. It was found that job stress affects both organiza-tional commitment and turnover intention. The results of this study indi-cate that job stress, organizational commitment, and turnover intention should be dealt with mainly in order to reduce turnover intention of com-mercial sports center workers. In other words, clearer guidelines on the role of commercial sports center workers and various welfare programs for improving human relationships should be provided. Therefore, com-mercial sports centers should continuously research and develop ways to maximize job satisfaction from the perspective of workers in order to reduce job stress and induce positive organizational commitment.