The economic benefits of cloud-based E-commerce in Indian service small to medium businesses (SMBs)

Abstract

This research paper investigated the economic benefits of Cloud-based E-commerce in Indian service small to medium businesses (SMBs). The emergence of the new concept of Cloud computing has greatly changed the way in which organisations are managing their services. Cloud computing primarily includes the process of providing computing resources as a service rather than a product in an organisation. They provide different opportunities to the society which include reduction of poverty, development of rural areas, and generation of job opportunities, entrepreneurship, and export of nation and so on. Hence, it is necessary to adopt new technologies so as to enhance their business performance, improve competitiveness and reduce cost. However, service SMBs are facing several issues in India which are ultimately due to lack of sufficient resources. For this purpose, an online survey was conducted to evaluate the level of economic benefit is obtained by Indian service SMBs. Keywords: Cloud computing, cloud-based E-commerce, Indian service small to medium businesses (SMBs), economic benefits.