Digital competence of an E-learning tutor: An emerging model of good teaching practices in ICT

Abstract

This paper is part of a research that deals with the representation of the knowledge aPout good teaching practices of an e-learning tutor. The work methodology is mixed, combining both quantitative instruments, closed questionnaire type Likert, and qualitative, with a semi-structured interview. The questionnaire was elaborated ad hoc on the basis of the functions and competences of the good e-learning tutor collected by Yot and Marcelo (2013), being applied to a sample of 13 tutors belonging to the tutoring department of a business school, where higher education is taught. After the analysis of the quantitative data, an e-learning tutor was determined as an agent of good practices on the basis of the satisfactory answers and the established criteria, to which the interview was subsequently carried out in order to be able to make an approach to its digital competence. The data obtained from the questionnaire were analyzed through the SPSS software, while those from the interview were analyzed through the Atlas.ti qualitative software. Finally, they were represented in two concept maps: the first one gathers the data referring to the contact with the students and the teaching methodology, and the second one shows the aspects related to the management of the contents and answer for questions.