Corporate perceptions on digitalization of public services: From the perspective of Czech SMEs

Abstract

A frequent shortcoming of the digitalization of public administration and services is an excessive concentration on individual points of communication between the citizen, company and public authorities, rather than focusing on digitalizing the whole process. Digitalizing a service must mean that the entire process from the beginning to the end is digitalized from the end-user’s point of view and fully accessible through the online interface. To be able to be competitive in current environment it is necessary that SMEs have easy access to the digitalization processes. The aim of this paper is to provide SMEs point of view on the necessity and applicability of online eGovernmental solutions being vital for their activities. The research was based on surveying of 278 Czech SMEs. We consider the results of this study very topical considering the current COVID19 impact on companies and public administration.