The Influence of Organizational Culture and Loyalty (Trisila Tni Al) on Employee Performance with Quality Service Mediation at Center Hospital Navy (RSPAL) Dr. Ramelan

Abstract

The purpose of this study was to study, analyze, develop and find the influence of organizational culture, loyalty (trisila TNI AL) and quality service on employee performance in hospitals, using a survey method. The research sample was 345 RSAL dr. Ramelan selected in simple random sampling. The research method used is explanative method. Data analysis used Structural Equation Model (SEM) using AMOS ver. 24.00 to test the validity, reliability of measuring instruments and test the research hypothesis. The results showed: (1) Organizational culture has a direct positive effect on employee performance, (2) Loyalty (trisila TNI AL) has a direct positive effect on employee performance, (3) Quality service has a positive direct effect on employee performance, (4) Organizational culture has a direct positive effect on quality service, (5) Loyalty (trisila TNI AL) has a direct positive effect on quality service, (6) There is no indirect influence of organizational culture on employee performance through quality service, and (7) There is no indirect effect of loyalty (trisila TNI AL) on employee performance through quality service. The results of this study illustrate the importance of organizational culture factors and aspects of loyalty (trisila TNI AL) and quality service to efforts to improve employee performance. (6) There is no indirect influence of organizational culture on employee performance through quality service, and (7) There is no indirect effect of loyalty (trisila TNI AL) on employee performance through quality service. The results of this study illustrate the importance of organizational culture factors and aspects of loyalty (trisila TNI AL) and quality service to efforts to improve employee performance. (6) There is no indirect influence of organizational culture on employee performance through quality service, and (7) There is no indirect effect of loyalty (trisila TNI AL) on employee performance through quality service. The results of this study illustrate the importance of organizational culture factors and aspects of loyalty (trisila TNI AL) and quality service to efforts to improve employee performance. Keywords: Organizational Culture, Loyalty (Trisila TNI AL), Quality Service, Employee Performance.