Malaysian Intention to Use e-Wallet: Forthcoming Expectation in Cashless Transactions

Abstract

This research intended to explore the intention to use of e-wallets among Malaysian. The influential factors consist of perceived usefulness, perceived ease of use, perceived trust, social influence, facilitating conditions, and lifestyle compatibility using the technology accepted model (TAM) and the unified theory of acceptance and use of technology (UTAUT). Population of this research are general consumers who used e-wallet in Malaysia. The research acquires 146 respondents and data collection was established using the application of Google Form. Data analysis were facilitated by SPSS application to measure the relationship between variables. Result portrays that there is strong correlation between facilitating conditions, lifestyle compatibility, perceived usefulness, perceived trust, perceived ease of use, social influence towards intention to use e-wallet. The highest correlate value is facilitating condition while social influence yield the lowest correlation value.