The Effect of Emotional Intelligence Training on the Quality of Working life in Nurses

Abstract

Emotional intelligence is a social skill and an important component of communication. It can be expressed as the ability to correctly identify emotions, to make proper decisions and to solve problems. Based on the conducted researchs, emotional intelligence is an important factor in achieving success in life including occupation and education. This study was designed and implemented to determine the effects of emotional intelligence on the quality of nurses' working life. This quasi-experimental study was conducted in 2015 on 70 of hospital nurses. Samples were randomly collected and divided into 2 groups (35 nurses in each group) and training sessions of emotional intelligence were conducted. Before the first session and after session 12, the quality of working life was measured by Walton's standard questionnaire of working life in both groups. The average age of the control and the experimental group was 30.83 ± 3.785 and 29.54 ± 3.407 respectively. Quality of working life in the experimental group had significant positive changes in comparison with the control group (P < 0.001) after the completion of training sessions. Based on the results, nurses' quality of working life improved after training. It seems that it is possible to improve university students and nurses`nurses`quality of working life by holding special workshops of emotional intelligence in training centers.