IMPLEMENTING LEAN METHODS FOR FACILITY MAINTENANCE MANAGEMENT

Abstract

The breakdown of facilities in a built environment results in inconvenience to the stakeholders due to the downtime (DT) experience. The facility DT can be brought down through proper facility maintenance management (FMM). Within FMM, different processes occur to make the facility work normally. These activities of FMM are sometimes planned and often executed when a facility undergoes breakdown. This study targets to understand the implementation ability of lean methods in situations when a service of a built environment has failed and the FMM system tries to bring it back to normal functioning. An educational institute’s FMM process to address DT is mapped using value stream mapping (VSM), and delays associated with the current process are captured. This mapping helped in identifying delay causes like material unavailability and administrative delay. The research utilizes the 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) and Just In Time (JIT) methods of lean to improve the FMM process, and implementation of these methods resulted in achieving resolution time closer to the time expected by the stakeholders utilizing the facility.