Business intelligence for IT governance of a technology company

Abstract

Managers are required to make fast, reliable, and fact-based decisions to encompass the dynamicity of modern business environments. Data visualization and reporting are thus crucial activities to ensure a systematic organizational intelligence especially for technological companies operating in a fast-moving context. As such, this paper presents case-study research for the definition of a business intelligence model and related Key Performance Indicators (KPIs) to support risk-related decision making. The study firstly comprises a literature review on approaches for governance management, which confirm a disconnection between theory and practice. It then progresses to mapping the main business areas and suggesting exemplary KPIs to fill this gap. Finally, it documents the design and usage of a BI dashboard, as emerged via a validation with four managers. This early application shows the advantages of BI for both business operators and governance managers.