The role of (dynamic) capabilities in the transformation of a multi-organizational setting

Abstract

This paper analyzes the role of dynamic capabilities in the transformation of a multi-organizational setting. I conduct an embedded multi-case study in which the cases represent critical transformational events in the history of a shopping center. The five critical transformational events, which have exerted substantial influence on the organizations operating in the context, are concerned with the construction of new premises, modernization of existing premises, and the introduction of new services. I analyze and classify related (dynamic) capabilities of individual organizations, resulting in aggregated outcomes that determine the evolution of the entity. Applying an abductive case research strategy, I then generate five distinct theoretical results on the effects and the interconnectedness of the multi-organizational context, the individual organizations, and their dynamic capabilities.