Sistemas de informação como indicadores de qualidade na saúde. Uma revisão de níveis de abordagem

Abstract

The introduction of new technologies in several areas of activity creates impact at the economic, social and organizational level. Health organizations must keep up with new demand patterns to respond to current challenges. Health information systems (HIS) aim to promote quality and continuity of healthcare. Thus, the main objectives of this work are: 1) to identify advantages and disadvantages of health information systems, particularly in nursing, for the quality of care and 2) assess whether such systems can be quality indicators. It uses a literature review, of scientific articles related to these goals. Most of these articles states that nursing information systems (NIS) are an important tool of work and quality assessment. There is a growing perspective of HIS oriented to results and organizational intelligence. Here lies an important factor of performance, which is very relevant in health.