Entrevista e descoberta de processos em ambientes desafiadores: Uma releitura econômico-comportamental inspirada no Mindspace

Abstract

The paper incorporates aspects of the MINDSPACE behavioral framework into business process discovery at complex organizations, particularly in disengaging and reluctance-driven environments. Planning - via BPMN workflows - and carrying out specific activities in process-discovery interviews can, in principle, mitigate risks and seize opportunities to strengthen collaboration and promote free expression. From the due recognition of all individuals' frames (viewpoints), through the trustworthiness of commitments, the availability of special channels for sensitive information, to the explicit manifestation of respect for affect-based professional atitudes and identities: all are fundamental elements of a rich human-interaction experience that, once considered indispensable for organizational learning, should not occur only fortuitously, whenever the most qualified leadership is directly involved. (English) [ABSTRACT FROM AUTHOR]