Listening and Organizing

Abstract

Listening may be conceptualized as skillful organizational practice and processes integral to organizational phenomena. Competent listening has been linked to organizational outcomes, and organizational communication interventions include efforts to make listening more effective (e.g., listening skill development, dialogue, appreciative inquiry). Listening may be evaluated by individual and interactional outcomes, and competent listening is skillful and situation appropriate. Listening may also be conceptualized as an organizational level as well as individual level construct.