Managing Online Transportation Policy in Indonesia and Implementing It to Avoid Social Conflict

Abstract

This research aims to analyze online transportation policy and its implementation in Indonesia at the ontological and sociological levels that significantly reduce social conflict. The problem is very interesting to be analyzed by conducting qualitative research based on public policy, abuse of power, and conflict resolution. Data were collected through in-depth interviews, observation, and documentation related to online transportation cases in Indonesia. Data were analyzed by using interactive models, data reduction, data display, data verification, and supported by triangulation. The results were based on the ontological and sociological levels using public policy and power perspectives to improve online transportation policy and practice. The vision and mission of public policy on managing online transportation policy are needed to provide information to stakeholders related to the regulations and sanctions in online transportation. This result provides inputs for better regulation of online transportation in Indonesia for state agencies as public officials and practitioners.