Development of Knowledge Management System for Determining Organizational Performances, Total Quality Management, and Culture

Abstract

Free market stipulated organizations to improve quality and competitiveness. To achieve this improvement, companies had to implement Total Quality Management so that the vision and mission of companies as one of the main competing factors in the free market were achieved. Many companies had problems in measuring and implementing the organizational performance and Total Quality Management because it needed enough budgets so that a system was needed to measure this organizational performance. The objective of this study was (1) to measure the organizational performance, (2) to measure the implementation of Total Quality Management, and (3) to measure the organizational culture by using Knowledge Management System (KMS)-based approach at Micro, Small & Medium Enterprises (MSMEs). The advantage of this study was to provide the best recommendations for companies. To develop this system, the writers conducted surveys to several MSMEs, invited experts and practitioners to acquire the knowledge, and carried out the literature study to obtain the recommendation about the best organizational culture at MSMEs. This study developed software used to measure the organizational performance, Total Quality Management, and organizational culture is seen from the Knowledge Management System (KMS) principles. The developed software had been examined to several companies and MSMEs with a very high level of accuracy in giving a recommendation.