Fatores de insatisfação no trabalho segundo a percepção de enfermeiros de um hospital universitário.

Abstract

This study aims to identify factors of work dissatisfaction through the point of view of nurses of a university hospital. This is a qualitative study with a descriptive-exploratory approach. Two categories emerged from the analysis of the interviews carried out with 6 nurses: "Personal Dimension" and "Institutional Dimension". The category "Personal Dimension" is formed by the units of significance "Sentiments Related to Work" and Atttitudes Related to Work", whereas the category "Institutional Dimension" includes the units of significance "Conditions of Work" and "Interpersonal Relationship". The factors of dissatisfaction identified in the interviews include both personal and institutional aspects, and show positive correlation with the findings of other studies on this subject. Work dissatisfaction does not impact only on the assistance for the patient, but also on the professional, what reflects on the quality of their work and productivity too.