Preparedness and crisis-driven policy change: COVID-19, digital readiness, and information technology professionals in Canadian local government

Abstract

This article explores the pandemic-induced transition to electronic municipal council meetings in Ontario, Canada as an instance of crisis-driven policy change. Employing survey data of information technology (IT) professionals and a critical case study, this research probes the notion that crises, like pandemics, can not only create windows for policy change, but also draw attention to the many often overlooked operational elements of government, including the increasingly important policy role played by IT professionals.