The Role of Total Quality Management in Improving the Healthcare Services Performance: Empirical Study from Hospitals in Erbil City, KRI

Abstract

The current study aims to measure the role of total quality management in enhancing healthcare services performance. The study was carried out at Jamhory hospital in Erbil, moreover, the researcher used a quantitative research method to test the developed research hypotheses. The researcher distributed 370 surveys at different private and public hospitals; however only 356 surveys were filled and received back from the participants, therefore the sample size for the current study is 356 participants, moreover, the response rate is 356/370*100=96% response rate. To measure the influence of total quality management in enhancing healthcare performance, the study determined 9 dimensions of total quality management including (Information and analysis, Strategic Planning, Product quality, Patient focus, R&D strategy, Empowerment, Process management, Training and education, Management commitment). The findings revealed that the highest value was between information and analysis as TMP practice with healthcare service performance, on the other hand, the lowest value was among the relationship between patient focus and healthcare service performance.