Work-Life Balance Experiences of Business Process Outsourcing Employees in a Remote Work-Set Up

Abstract

The study investigates the impact of remote work setup on the work-life balance of BPO employees in China. The respondents, who have experienced remote work for over three years, expressed concerns about self-discipline, punctuality, dedication, respect, and tact in their interactions. They also expressed insufficient time for self-development, proper nutrition, and rest. Stress management was also deemed challenging, with employees unable to manage mental distractions caused by non-fulfilment of obligations. The study suggests the need for a work-life balance improvement program for BPO employees in remote work settings.