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Towards standardised SLAs

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2014) 8374 LNCS 105-113
DOI: 10.1007/978-3-642-54420-0_11
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Abstract

This paper introduces the concept of standardised Service Level Agreements. It describes the state of the art in four areas that need to be progressed to make standardised SLAs a commercial reality: SLA-Aware interfaces, SLA data models, SLA vocabularies and legal frameworks. A summary of SLA-related initiatives within standards development organisations is also presented. © 2014 Springer-Verlag Berlin Heidelberg.

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Kennedy, J. (2014). Towards standardised SLAs. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8374 LNCS, pp. 105–113). Springer Verlag. https://doi.org/10.1007/978-3-642-54420-0_11

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