Factor analysis of e-learning services quality

Abstract

This paper aims to perform a factor analysis of e-learning service quality for providing valuable references and proposing strategies, which would advance successful e-training operations. This paper delineates services features and overviews current literature on e-education quality assessment. From e-learning attributes and the outlook of SSCE (services science, management, and engineering), the paper designs an indicator structure consisting of 10 criteria. Based on questionnaires, each indicator is given a certain value, and e-views is employed to calculate principal components. The paper finds six factors are crucial to measure of e-learning services quality for representing a 82.5% proportion in the total variance. Top three factors are ease of use, security, and reliability, indicating that network facilities, e-safety protection, and high-levels of instructing and punctual answering learner-raised questions after class, are leading prerequisites of maintaining superior e-educational quality. E-education suppliers should put efforts into these dimensions for providing quality e-training services.