How does Employees’ core Competencies influence Performance Outcomes?

Abstract

This study investigated line staff's core competencies to their performance outcomes with an existing performance appraisal system used at a five-star hotel in Saudi Arabia. A focus group was used to determine the initial core competency requirements for food and beverage line staff. Data were obtained from 260 survey questionnaires distributed to food and beverage managers, human resource managers, and hotel manager who were required to participate in this study. A survey questionnaire was conducted to analyze managers' expectations about line staff core competencies requirements, as well as their opinions about line staff performance outcomes in the food and beverage division at Saudi Arabia's five-star hotels. Nine scales representing managers' expectations about staff core competencies and three scales indicating employee performance outcomes were included. A deceptive analysis, correlation, and regression were used to find the relationship between the variables. The findings of the study indicated that there is a positive and significant relationship between line staff's core competencies and their performance outcomes, showing that improvement of core competencies could lead to better performance outcomes.