Development of a competency appraisal model based on intrinsic personal traits for maintenance workers

Abstract

This paper provides an understanding of performance evaluation as a valuable tool in determining the strengths and weaknesses of a maintenance worker. The Maintenance Workforce Competency Model is introduced to embrace these key facets. In this paper, the development process of the model is presented as a tool to gauge or quantify the maintenance workforce's competency, by considering their intrinsic personal traits. The developed model aims to represent the workforce's competency level in carrying out their tasks, and whether or not they have performed their assigned tasks.