Advanced dynamic role resolution in business processes

Abstract

In business processes tasks are often executed by humans. Dynamic role resolution is the (run time) selection of the optimal resource to execute a task for a certain process instance based on conditions and requirements that are specified at design time. For this purpose a classification of resources is made, usually based on their organizational position (department, role). This is, however, a very simple way of modeling resources. In this position paper, we propose conceptual extensions to the current approach to role resolution that focus on a more detailed and extended characterization of resources, cases and process objectives in order to improve human and cognitive aspects of the system such as motivation, learning and training of employees.