Harnessing Knowledge: The Robust Role of Knowledge Management Practices and Business Intelligence Systems in Developing Entrepreneurial Leadership and Organizational Sustainability in SMEs

Abstract

The present study examines the role of knowledge management practices in developing business intelligence systems (BISMs) and organizational sustainability (OS) in small and medium-sized enterprises (SMEs) in Saudi Arabia. With the underpinning of the knowledge-based view (KBV) in the model of the study, the study employed a deductive approach. Cross-sectional data were gathered from CEOs, senior managers, and business intelligence officers using both offline and online survey tools. Finally, the study utilized 356 usable cases to support its conclusions. The study confirmed a positive effect on knowledge management practices, i.e., knowledge acquisition (KAG) and knowledge dissemination (KDM) on BISMs and OS. On the other hand, the impact of knowledge responsiveness (KRN) on BISMs is negative but positive on OS. Furthermore, BISMs have a positive effect on OS and entrepreneurial leadership (ELP). ELP also positively affects OS. Finally, ELP mediates the relationship between BISMs and OS. The study provides guidelines for SME managers and policymakers on how to invest in knowledge management initiatives to foster a culture of continuous learning and information sharing. The study directly supports Saudi Arabia’s Vision 2030, which requires the development of the sustainability of SMEs. Finally, the study addresses the gaps in the integrated model, providing empirical evidence from a developing context.