Usability challenges in smartphone web access: A systematic literature review

Abstract

Systematic literature reviews facilitate methodical understanding of current advances in a field. With the increasing popularity of smartphones, they have become an important means to access the web. Although the literature on this topic is growing in recent times, there has been no effort yet to systematically review it. This paper reports on a systematic literature review of primary studies from 2007 to 2012 that concern mobile web usability. We identify the usability dimensions tested and the testing procedures adopted in the literature. We anticipate that our work will not only help researchers understand the current state of usability testing of mobile web but also identify the areas where further research is needed in addressing the challenges identified.