A socio-technical perspective on digital twins as GovTech solutions: the case of WiseTown

Abstract

This article examines the implications of adopting a socio-technical perspective on the design and implementation of GovTech solutions. To observe the phenomenon, it adopts a case study approach focusing on the WiseTown solution and its City Digital Twin (CDT), developed by the Italian company TeamDev. The article investigates how integrating social factors, such as urban governance, with technical elements, like data analysis and modeling, can enhance the conceptualization, design, and implementation of user-centric, data-driven digital solutions as part of a broader digital transformation strategy. The article explores an Italian best practice that is developing four dimensions of the GovTech socio-technical framework: Governance Structures, Institutional Arrangements, User and Context Understanding, and Technological Development. It critically examines and discusses the challenges and opportunities associated with the adoption of CDTs and their impact on public policy implementation. The analysis is centered on two main aspects that emerged from the case study: data integration and sharing within CDTs, and the social implications associated with data usage for decision-making. Ultimately, the article explores the role of stakeholder collaboration (public-private partnerships) and the creation of innovation ecosystems—GovTech ecosystem in this specific case—to inform and steer policymaking through and beyond the adoption of CDTs.