Role of Working Conditions on Organization Citizenship Behaviour in the Banking Industry: A Survey of Barclays Bank in North Rift Region

Abstract

Organizational citizenship behavior (OCB) is an employee behavior in which the purpose is to increase the efficiency of company performances. The dimension of OCB based on Organ et al (2006) include altruism, conscientiousness, sportsmanship, courtesy and civic virtue. The purpose of this study was to find out the role of working conditions on organization citizenship behaviour in the banking industry. The study targeted a total population of 220 employees in Barclays Bank North Rift region. To determine the sample size, a formula by Kathuri and Pals (1993) was used to get a sample size of 120 respondents. Data was collected using questionnaires and analyzed using descriptive statistics and inferential statistics. Descriptive statistics used included frequencies, percentages and means while the inferential statistics used was multiple regression. The findings show that working conditions was significant in explaining organizational citizenship behavior. It was thus recommended that Barclays bank should ensure good working conditions at the workplace which would increase the degree of job satisfaction also effectual human resource management and preserving progressive work environment would be consequence the job satisfaction and performance of organization as well as entire economy. Further research is also required to study the factors determining employee organizational citizenship behavior in Kenya. This will help to solve problems that surround employee organizational citizenship behavior.