Perlindungan Hukum Terhadap Konsumen Dalam Pelaksanaan Bongkar Muat Barang Pada Perusahaan Bongkar Muat Barang Di Kota Jambi

Abstract

Discusses consumer protection in the implementation of loading and unloading activities carried out by loading and unloading companies (PBM), which are engaged in loading and unloading goods from ships (unloading), in which there are consumers (service users). and producers (business actors). The existence of consumer protection plays an important role, this is regulated in Law Number 8 of 1999 concerning Consumer Protection, which aims to create protection for consumers with legal certainty. The method used in this research is juridical normative, by examining library materials or secondary data obtained. The results show that the loading and unloading company (PBM) has responsibility for what happens to consumer goods, including the losses suffered by consumers. This loss can be caused by several factors, including negligence of the loading and unloading workers (TKBM), weather / natural conditions, and negligence on the part of land transportation. Responsibility for goods during loading and unloading basically includes protection that is administrative in nature and protection that is physical in nature. Conflicts or disputes between business actors and consumers in the implementation of loading and unloading are generally based on things that both parties do not want, even the consumers did not expect beforehand.