Tourist Satisfaction and Service Delivery at Nech Sar National Park of Ethiopia

Abstract

The tourism industry is contributing a lot for the economic development of many countries worldwide along with its contribution for the development of livelihoods. Tourist satisfaction on service delivery of Nech Sar National Park is examined in the present study. Primary data were collected from foreign and domestic tourist and different workers of the park. Accordingly, a total of 167 (52% men) participated for the data collection. Qualitative and quantitative data were collected through questionnaires, interviews, observations and document analysis. Based on the findings of the study, it was found out that landscape, environment, cost, and working hours were among the factors which satisfied visitors and the visitors were also dissatisfied by infrastructure, service offered at night time in camp sites, and deforestation.