The Relationship among Social Capital, Service Types and Service Innovation Performance in Logistics Enterprises

Abstract

This study focuses on the relationship of social capital, service innovation types and service innovation performance. Through the empirical research on 210 logistics enterprises, we will find that vertical relationship capital can only promote the incremental service innovation, horizontal relationship capital can only promote the breakthrough service innovation, and social relationship capital can promote both types of service innovation. Both the two types of service innovations can improve the enterprise’s service innovation performance. Finally, the research puts forward suggestions for logistics enterprises and points out the limitations and trend for future research.