The integration of quality management systems in testing laboratories: a practitioner’s report

Abstract

When routine laboratories merge or are taken over by larger entities, their quality management systems usually need to be integrated. In many laboratories, quality management systems according to ISO/IEC 17025 are in place. The integration of the quality management systems is often advantageous in terms of efficiency of operations, reduction in number of processes and consequently amount of quality documentation. However, a number of practical problems, some of them hard to overcome, may be encountered. Examples are: how to deal with multi-site activities showing technical and/or cultural differences, how to merge historically different ways of working and how to overcome psychological resistance to change from laboratory staff. This paper demonstrates a way of working used in our organisation to integrate successfully the quality management systems of several laboratories under one quality management system. The laboratories were located in two different countries (Belgium and Italy) and had activities under ISO/IEC 17025, ISO/IEC 17043 and ISO Guide 34 accreditation. Involvement of the laboratory staff was essential for obtaining a fast and efficient integration.