Journal ArticleOPEN ACCESS

Analysis of Factors That Determine Customer Delight and Their Impact on Customer Loyalty

  • Sugarda I
  • Suardhika I
  • Sapta I
International Journal of Applied Business and International Management (2023) 8(1) 1-13
DOI: 10.32535/ijabim.v8i1.1829
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Abstract

… quality, customer value, costumer delight, and customer loyalty. The respondents in this study were Apotek Iwos Farma Badung customers. … of customer satisfaction and customer loyalty. …

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APA

Sugarda, I. W. O., Suardhika, I. N., & Sapta, I. K. S. (2023). Analysis of Factors That Determine Customer Delight and Their Impact on Customer Loyalty. International Journal of Applied Business and International Management, 8(1), 1–13. https://doi.org/10.32535/ijabim.v8i1.1829

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