The Relationship between Heavy Workload and the Nurse’s Performance

Abstract

Background: Public Health Centers (Puskesmas) is a functional organization that runs integrated, comprehensive, evenly acceptable, and reachable health services for the community. Puskesmas are required to have better quality in accordance with the potential problems in its working area each. Along with the progress of the community, service delivery demand is getting more complex and critical (Zaidin, 2012). This becomes a burden for nurses in performing services for complex demands without being followed by balanced numbers of workers, infrastructure, and other factors. Purpose: To examine the workload and the performance of nurses in Puskesmas Banjarnegara District. Methods: the study is a descriptive correlational study with a cross-sectional design. The population was nurses in Puskesmas Wanayasa 1 and 2, Puskesmas Batur 1 and 2, Puskesmas Karangkobar, Puskesmas Kalibening, Puskesmas Pandanarum and Pukesmas Pejawaran with a total of 39 nurses. Samples were determined using a total sampling technique in accordance with the inclusion and exclusion criteria. Data were collected using a questionnaire. Then, the data were analyzed using bivariate and univariate analysis with the Spearman rank test. Results: Most nurses experienced a high workload with a total of 16 respondents (41%). The majority of nurses had a fairly good performance with a total of 22 respondents (56.4%). The results showed a value of 0.000 with a significance value of 0.05 and have a negative correlation. Conclusion: The workload and the performance of Puskesmas nurses have a significant relation.