The LibQUAL+ Phenomenon

Abstract

The article talks about LibQUAL+, an assessment tool that can be used by libraries in assessing their services. The LibQUAL+ was developed by the Association of Research Libraries (ARL) which will be used in developing a survey that allowed local libraries to discover their particular strengths and deficiencies. LibQUAL+ enables libraries to compare their results with results of peer institutions and they can use a proved and tested survey instrument. Libraries can also use the new tool for help in strategic planning.