EXPECTATIONS OF PATIENTS TOWARDS HEALTHCARE: A CASE STUDY OF NIGERIA AND CANADA

Abstract

This study investigated the expectations of patients in Nigeria and Canada towards healthcare. The relationship of age and gender with expectation of healthcare was also explored. The descriptive research design was adopted for the study. The sample consisted of two thousand and four hundred respondents who were selected from both countries (Nigeria and Canada) using simple random, purposive and systematic random techniques.A new questionnaire entitled“Expectations of Patients towards Healthcare Questionnaire” (EPHQ) was developed and used in the studytoaddress theresearch questions andhypotheses. Thevalidity of thescale was achieved through team of experts and the split half reliability of the instrument was .67. The data collected wasanalyzed using frequency counts, percentages,facto analysist-test and Analysis of Variance (ANOVA). The results showed that there wasa significant difference between expectations of patients in Nigeria and Canadatowards healthcare based onageandgender. It was concluded that Pan African and Canadian policies, processes and programs to further empower and sustain healthcare systems for the future,should be well structured to meet patients’ expectations.