Single Server Queuing Model to Determine the Patient Flow Process in a Township Hospital

Abstract

This research aims to analyse the use of queuing theory in the two branches of a local township health care centre located in a small township in Tamil Nadu, India. A scenario from the out-patient departments of the aforesaid centre shows the relationship between the different variables operating the system. The focus of this research is also to provide some insights for improving the efficiency of the medical centre through the queuing model. The research concludes that the Queuing system at branch A of the health centre is 93% efficient and at Branch B it is 73%efficient.