A mixed-methods study of work location choices in hybrid work

Abstract

Purpose – With the increase of hybrid working, it is important to understand workers’ choices between remote and onsite working. Yet, few studies have investigated remote working and user experiences of offices together. The purpose of this study is to profile hybrid workers in terms of the factors in remote and onsite working that are perceived as important for work location choices. The other aim is to explore the role of office design in perceiving onsite working as attractive. Design/methodology/approach – This cross-sectional mixed-methods study involves four Finnish organizations. Data was collected in 2023–2024. Survey data (n = 533) was analyzed using cluster analysis to identify profiles of work location choices. Theme interviews (n = 71) were analyzed qualitatively. Findings – Five profiles of work location choices are identified, showing that most workers combine remote and onsite working flexibly, although with different emphasis. Two profiles prefer either remote or onsite working. Interviews reveal that agreements and practices concerning meeting arrangements are important for work location choices. Having better conditions for work requiring concentration at the office and certainty that colleagues will be present increase willingness to work onsite. Practical implications – Hybrid work models, the meeting culture and office design should be developed together, with the recognition of the variety of needs and behavioral patterns among employees. Originality/value – This study provides novel evidence and perspectives on work location choices and the role of the office in hybrid work.