Effect of Work Stress, Workload and Work Environment on Employee Performance is Mediated by Emotional Intelligence (Study at the Maumere Pratama Tax Service Office)

Abstract

This study aims to determine the effect of work stress, workload and work environment on employee work performance mediated by emotional intelligence (Studies at the Maumere Pratama Tax Service Office). The type of research used in this research is quantitative. The population in this study were employees of the Maumere Pratama Tax Office. The sampling technique used is a saturated sample, namely by using the existing population. The number of samples in this study were 76 employees. The data analysis technique used is Partial Least Square (PLS) using SmartPLS 3.0 software. The results of the study show that job stress has a significant effect on emotional intelligence. The work environment has a significant effect on emotional intelligence. The work environment has a significant effect on employee performance. Emotional intelligence has a significant effect on employee performance. Job stress has a significant effect on employee performance through emotional intelligence. Meanwhile, workload has no significant effect on emotional intelligence. Work stress and workload have no significant effect on employee performance. Workload and work environment have no significant effect on employee performance through emotional intelligence.