A Framework to Manage Quality of Enterprise Content Management Systems

Abstract

There is a wide range of enterprise content management (ECM) systems which supports, among other things, document management processes, records management and Web content management. However, each of these systems has many features and some of them can meet organizational needs depending on the scale, sector and workflow of the organization. In addition, it is very common that organizations are unaware of what ECM system best fits their needs, since each company has its particular scope and strategic objectives. This chapter is contextualized within the real project called THOT designed for the Andalusian Public Administration in Spain. The aim of this project is to study in detail ECM systems and propose an objective method to compare them for the specific scope and strategic objective of organizations. Quality evaluation framework (QuEF) has been adapted for this purpose.