PELATIHAN KOMUNIKASI INTERPERSONAL UNTUK MENINGKATKAN KUALITAS LAYANAN PADA PERAWAT RUMAH SAKIT UMUM

Abstract

This study aimed to analyse the impact of interpersonal communication training towards the service quality of nurses in general regional hospital. This study applied experiment method with pre-test- post-test control group design. There were each twelve people in experiment and control group. The result showed that there were significant differences on interpersonal communication between experiment and control group (t=4,87 and p=0,000) and the difference of service quality between experiment group and control group (t=3,937 and p=0,001).