Implementation of E-government working to improve effectiveness

Abstract

E-government is a system application that can be used for transaction processing and monitoring the creation of documents that exist in government, especially in the field of community service. E-Government is one of the application services of the Smart City program run by the central government. Jakarta Smart City is an attempt by the government to develop a system of government that is effective, efficient, and transparent to optimize the use of Information Technology systems. E-Government is now applied in several villages. This type of research used by the authors in this research is descriptive qualitative. Data collection technique were interview, observation and documents related to the study. Data analysis techniques in the study conducted qualitatively. The results of this study explained that the implementation of E-Government in the field of public services of government offices has been quite effective. It is measured based on indicators measuring the effectiveness according to Gibson.