Skill Sets for the Hospitality Sectors: A Review

Abstract

This article reviews the key skills required in the hotel industry, analyzing the importance of soft skills, technical skills, management, and leadership abilities. It also discusses the critical nature of cross-cultural competencies and language skills against the backdrop of globalization. The article emphasizes the foundational role of soft skills such as service attitude, communication, teamwork, and customer service. It points out the crucial role of technical skills like foreign language proficiency, information technology, and professional knowledge in enhancing service efficiency and market competitiveness. Management and leadership abilities, including organization, time management, and decision-making, are vital for the operational efficiency of hotels. Furthermore, the ability to engage in cross-cultural communication is essential for improving international competitiveness and customer experience. In the future, the demand for skills in the hospitality industry will be more diverse, and digital technology, multilingual competence and cross-cultural communication, the spirit of innovation and new training methods will bring greater challenges to practitioners in the hospitality industry.