A Method for Selecting Sociotechnical Theories in Information Systems Research

Abstract

Information systems (IS) researchers are progressively employing sociotechnical theories to underpin, particularly, qualitative studies. Subsequently, work has been conducted on how to apply the theories. Despite the increasing popularity and academic efforts, challenges persist, which sometimes hamper the research sequence. This study focuses on the seven commonly applied theories in IS research, which are activity theory (AT), actor-network theory (ANT), contingency theory (CT), diffusion of innovation (DOI), grounded theory (GT), structuration theory (ST), and technology acceptance model (TAM). Based on the comprehension of the theories, the study proposes a three-step approach to ease the selection of sociotechnical theories for IS research. This includes the complementarity of the theories in research. Additionally, it highlights the vocabulary used within the theories, which contributes to the confusion and challenges encountered by researchers, particularly emerging researchers and postgraduate students. The three-step approach increases rigour in qualitative research and advances the application of sociotechnical theories in IS research.