Understanding conflict in multisite nonprofit organizations

Abstract

Due to distance, Multisite Nonprofit Organizations (MNOs) experience conflicts that differentiate them from organizations with only a single site. Through a qualitative analysis of interviews with 25 professionals and volunteers in a national diseasespecific nonprofit, in this study I explore the conflicts that arise between headquarters and affiliate offices in MNOs. The findings reveal that some conflicts are likely unique to this particular type of nonprofit. However, other conflicts are likely representative of those experienced in MNOs more broadly. I, therefore, propose strategies for managing these conflicts.