Use of 8d method in nonconformity resolution – A case study of production of spliced veeners in Slovakia

Abstract

A turbulent and competitive environment currently imposes high demands on fl exible adaptation to the changing qualitative and quantitative conditions at the European and global stage. One of the criteria used as an expression/declaration of the high level of management of all organisation’s activities is to adhere to the principles of total quality management (TQM). In this way, it is possible to achieve high quality outputs. One of the TQM principles is constant improvement. It is one of the main objectives of each organisation. It is focused on constant improvement of the total performance. The aim of this case study is to analyse and improve selected processes in a specific company engaged in production of veneer – IKEA Industry Slovakia, Ltd., enterprise branch - Majcichov, by using combined instruments the way they are used in the quality management system. In this study, 8D method is applied for nonconformity resolution. The applied method showed to be optimal for nonconformity resolution because employees are educated and experienced in this area. However, in future, it will be necessary to adopt further quality instruments for increasing a company’s competitiveness.